Fresh Gourmet is a brand owned by Sugar Foods LLC, a Delaware limited liability company with its principal office at 3059 Townsgate Road, Westlake Village, California 91361. In this Privacy Policy, “Fresh Gourmet,” “Sugar Foods,” “we,” “us,” and “our” refer to Sugar Foods LLC.
This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit or interact with the Fresh Gourmet website at https://freshgourmetcompany.com, contact us, request product information or samples, download content, and/or subscribe to marketing communications. We refer to the website and these interactions collectively as the “Site.”
The Site is intended primarily for individuals located in the United States and Canada.
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household, as defined under applicable law. Personal information does not include information excluded from applicable legal definitions, such as appropriately aggregated or de-identified information.
Some privacy laws may exclude or treat business contact information differently. We will apply applicable rights and obligations based on the relevant jurisdiction and context.
Please do not submit sensitive personal information, confidential information, or information about another person through a free-text field unless it is reasonably necessary for your request and you are authorized to provide it.
A. Information You Provide to Us
We may collect:
The Site does not permit users to create accounts, process payments, or make online purchases.
B. Information Collected Automatically
When you visit the Site, we and third parties acting on our behalf may automatically collect information about your device and use of the Site, including:
We may collect this information through cookies, web beacons, pixels, tags, software development tools, local storage, and similar technologies.
C. Information from Other Sources
We may receive personal information from:
We may combine information received from these sources with information collected through the Site.
We may use personal information to:
We may also use personal information for other purposes disclosed at the time of collection or with your consent.
We and third parties acting on our behalf may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, measure the effectiveness of our communications and advertisements, and support advertising activities.
These technologies may include:
Your Cookie Choices
When you first visit the Site, we provide a cookie preference tool that allows you to accept, reject, or manage nonessential technologies, where required by applicable law. You may change your selections at any time by selecting “Cookie Preferences” in the Site footer.
You may also configure your browser to reject or remove cookies. Browser settings may not control every technology, and blocking certain technologies may affect Site functionality.
Where required, we will recognize legally required browser-based opt-out preference signals, such as the Global Privacy Control, as a request to opt out of the sale or sharing of personal information associated with that browser or device.
We may disclose personal information to the following categories of recipients:
Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration. Certain uses of advertising cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws, even when no money is exchanged. To the extent applicable, you may opt out by using our cookie preference tool or an applicable browser-based opt-out preference signal.
If you elect to receive marketing communications, we may use your contact information to send news, product information, promotional materials, and other communications.
You may opt out of promotional emails at any time by selecting the unsubscribe link in an email. We may continue to send non-promotional communications relating to an inquiry, sample request, existing business relationship, legal notice, or other transaction.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide requested content or samples, maintain appropriate business and transaction records, manage our relationship with you, comply with legal obligations, resolve disputes, and enforce agreements.
In determining retention periods, we consider the amount, nature, and sensitivity of the information; the purposes for which it was collected; whether those purposes can be achieved through other means; applicable legal, accounting, and contractual requirements; and the need to establish, exercise, or defend legal claims. The applicable retention period may vary depending on the type of information, the purposes for which it was collected, legal or contractual requirements, and operational needs.
We may retain records of privacy requests, consent, withdrawal of consent, opt-out selections, and suppression-list information as reasonably necessary to document and honor your choices and demonstrate compliance. Information that is no longer required may be deleted, anonymized, or retained in accordance with our records-management and backup practices.
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online.
Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
How to Submit a Privacy Request
To exercise an applicable privacy right, you may contact us through one of the following methods:
Please describe your request with sufficient detail to allow us to understand, evaluate, and respond to it. We may request information reasonably necessary to verify your identity or authority to make the request. We will use personal information submitted in connection with a privacy request only to evaluate, verify, and respond to the request and for related recordkeeping or compliance purposes.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent to act for you and may require you to verify your identity directly with us, unless applicable law provides otherwise.
Requests to Opt Out of Sale, Sharing, or Targeted Advertising
We do not sell personal information for monetary consideration. However, certain advertising or analytics activities involving cookies, pixels, tags, or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some state privacy laws.
Where applicable, you may opt out of these activities by selecting “Cookie Preferences” in the Site footer and disabling the relevant technologies. You may also use a legally recognized browser-based opt-out preference signal, such as the Global Privacy Control. Your browser-based signal will generally apply to the browser and device from which it is sent.
California Privacy Rights
If the California Consumer Privacy Act, as amended, applies to our processing of your personal information, you may have the right to:
During the preceding 12 months, we may have collected the categories of personal information described in Section 1 from the sources described in Section 1.C, used that information for the purposes described in Section 2, and disclosed it to the categories of recipients described in Section 4. The particular categories involved depend on how you interacted with the Site.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
We do not use or disclose sensitive personal information for purposes that require us to provide a right to limit under California law.
We will respond to verified requests within the time required by applicable law. If we deny a request in whole or in part, we will provide an explanation where required.
Appeals
If applicable law gives you the right to appeal a decision regarding your privacy request, you may submit an appeal by contacting us at privacy@sugarfoods.com and including “Privacy Request Appeal” in the subject line. We will review and respond to the appeal in accordance with applicable law.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, the Site may not respond to those signals. As described above, where required by applicable law, we recognize legally valid opt-out preference signals, such as the Global Privacy Control.
If you are located in Canada, we collect, use, and disclose personal information for the purposes described in this Privacy Policy and in accordance with applicable Canadian privacy laws.
Consent and Your Choices
Where required by applicable law, we obtain your consent to collect, use, or disclose personal information. The form of consent may vary depending on the nature of the information and the circumstances. You may withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide information, content, samples, or other services that you request.
We will not require consent to the collection, use, or disclosure of personal information beyond what is reasonably necessary to provide a requested product or service, except where otherwise permitted by law.
Marketing Communications
We will send commercial electronic messages to individuals in Canada only where permitted by applicable law. Where required, we will obtain consent before sending marketing communications and will include sender identification, contact information, and an unsubscribe mechanism in such communications.
You may withdraw your consent to marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at privacy@sugarfoods.com. We may retain limited information necessary to document and honor your marketing preferences.
Access, Correction, and Privacy Complaints
Subject to applicable law, you may request access to personal information we maintain about you and request correction of information that is inaccurate or incomplete. You may also ask questions or submit a complaint regarding our handling of your personal information.
Requests and complaints may be submitted using the contact information in Section 14. We may take reasonable steps to verify your identity before responding. If we cannot fulfill a request, we will provide an explanation where required by law.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
Cross-Border Processing
Sugar Foods and its service providers may process and store personal information outside Canada, including in the United States. As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law-enforcement bodies, national-security authorities, or regulatory authorities in accordance with applicable law.
You may contact us using the information in Section 14 to request additional information about our policies and practices regarding service providers outside Canada.
The Site is intended for a business and adult audience and is not directed to children. We do not knowingly collect personal information from children under 13 through the Site. We also do not knowingly sell or share the personal information of individuals under 16.
If you believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.
The Site may link to websites, platforms, or services operated by third parties. We do not control the privacy, security, or content practices of those third parties. We encourage you to review their privacy notices before providing personal information.
Sugar Foods and its service providers may process personal information in the United States and other jurisdictions where they operate. Personal information may therefore be subject to the laws of jurisdictions outside the location where it was collected.
For Canadian visitors, refer to Section 9 to understand what this means as to how personal information may be processed and stored in the United States and may be accessible to courts, law-enforcement authorities, or regulatory authorities in accordance with applicable law.
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations.
When we update the Policy, we will revise the “Last Updated” date at the top. If required by law, we will provide additional notice or obtain consent before a material change takes effect.
For questions about this Privacy Policy or our privacy practices, or to submit a privacy request, contact:
Sugar Foods LLC
Attn: Privacy
3059 Townsgate Road
Westlake Village, CA 91361
Email:privacy@sugarfoods.com
Telephone: 888-308-6853